Strategic Positioning
Rapid growth
Among the most important suppliers of corporate customers
A strategic business unit in the Borusan Group since 2000

Of the top 500 companies listed in Capital Magazine’s list, 33% are customers of
Borusan Telekom
Competitive advantage gained by customized services for its customers




With the purpose of understanding its customer’s expectations and increasing the
Company’s satisfaction index, Borusan Telekom undertook a total of 1,348 corporate
customer visits between 2004 and 2007.

During the same period, approximately 160 employees have taken an active role in
the Voice of Customer processes.

The implementation of its customer information system, an extension of a Six Sigma
project that was initiated in the context of the Voice of Customer initiative, was a first
in the telecommunications sector. The system, which was introduced during 2007,
endeavors to meet the expectations of its customers by providing them with updated
information pertaining to technical problems via mobile SMS or e-mail.

By scoring 76 points on the Strategic Customer Satisfaction Index in 2006, followed
by 77 points in 2007, Borusan Telekom has succeeded not only in towering over the
average global mark of 60 points but has also proved that it has a sustainable
perspective of success.

Services
The first alternative telecommunications operator which received an A type license in 2004
Performs Corporate Internet, Voice, Global Data Services, Corporate Virtual Private Network (VPN), Data Center and Value Added Services
Tariff consultancy, security consultancy, back up service, hardware support, tele-conference and video-conference services
Combining voice and data in the same network by using VoIP technology in its terrestrial backbone, thereby meeting all the needs of corporate clients through one source

Sectors Served
Foremost companies in banking, retail, technology, automotive, medical and tourism sectors, and industrial corporations with multiple locations

Service Centers
Head office in Istanbul
A widespread and strong infrastructure with 31 POP centers in 20 cities across Turkey
Provides services via two POP centers overseas-Frankfurt and Vienna
Sales offices in Ankara and Bursa

Business Partner